Return and Refund Policy

At Urban Store, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery. Share your order number, clear photos, and an unboxing video showing the issue. We will review your request and assist you with a suitable resolution.

Return Eligibility

Products may be eligible for return or replacement if they arrive damaged, defective, or different from what was ordered. Items must be returned with their original packaging and accessories where applicable.

Products that have been used, damaged by the customer, or returned without the required proof may not be eligible.

Refunds

Refunds will be considered after the returned product and reported issue have been reviewed and approved. Once approved, we will contact you to arrange the refund through an agreed payment method. Processing time may vary.

Non-Returnable Products

Products cannot be returned simply because of a change of mind or personal preference. Hygiene-sensitive, sealed, or specifically marked non-returnable items may also be excluded, subject to applicable law.

Return Shipping

Return shipping arrangements and costs will depend on the reason for the return and will be communicated to the customer before proceeding.

Contact Us

For return or refund requests, please contact us through our store's Contact Us page and include your order number and details of the issue.

Urban Store reserves the right to review each request fairly and in accordance with applicable consumer protection laws.